FAQs

Hand wash only in warm water, Do NOT Tumble Dry, Do NOT Iron, Do NOT Bleach, and allow to dry immediately away from direct sunlight and heat.

It is safe to use the Inogen One in these conditions; if the user can tolerate the environment, then most likely the Inogen One will function without any trouble. However, if the Inogen One becomes too cold/hot, an alert will be displayed on the device.

Yes, there will be no interference between the two devices.

Yes, we recommend attaching a 25ft nasal cannula to the device and setting the Inogen One with the x-ray technician.

Yes, we recommend attaching a 25ft nasal cannula to the device and setting the Inogen One with the technician.

Yes, it is safe to walk through the screening machines while using your Inogen One.

No, we cannot recommend the use of the Inogen One connected by a swivel connector as there is possibility of oxygen flow to be restricted. However, all Inogen One POCs are approved for use with a nasal cannula up to 25ft in length.

No, Inogen does not allow the device to be used in conjunction with humidifiers, nebulizers, C-PAP, BiPAP or connected to any other type of devices. Doing so may impair performance or damage the equipment.

No, the Inogen One should not be used in the rain. The carry bag can be used to provide another layer of protection.

To order supplies, please click here. To connect with Inogen call our Customer Service department.

If you do not have a Return Label, create a New Support Ticket and select Schedule a Pickup. We will notify UPS for you and UPS will come to your home and pick up your equipment.

The following items need to be cleaned regularly:

Particle screen – To ensure adequate air flow through the device, the particle screen should be cleaned on a weekly basis using a mild detergent and water. The particle screen must be air dried before reuse. To order new particle screens click here.

Surface – The surface of an oxygen concentrator should be regularly cleaned using a mild detergent and water. Important: The concentrator should never be submerged in water.

The following items need to be replaced regularly:

Nasal Cannula – Consult with your physician or contact Inogen for purchase information.

Columns – The device will advise a low priority message on the display screen and alert with a double beep with a solid red or yellow light that Column maintenance is required within 30 days. To order new columns, select and purchase the columns for your system from the Parts & Accessories page then follow the instructions below for replacing the column assembly.

Click on your Inogen One Model for specific instructions for replacing the column assembly

Inogen One G5 Column Change Guide (PDF)

Inogen One G4 Column Change Guide (PDF)

Inogen One G3HF Column Change Guide (PDF)

Inogen At Home Column Change Guide (PDF)

Yes, the Inogen One is pulse dose.

We have developed proprietary pulse dose technology, Inogen Intelligent Delivery Technology, which is highly flexible to changing environments and meters oxygen delivery through the system to promote increased oxygen delivery during sleep for most patients. As breathing rate slows, Inogen’s Intelligent Delivery Technology increases each bolus dose. The technology in each Inogen One is effective at providing the necessary oxygen for most ambulatory patients during all phases of daily activity and during sleep. The Inogen One is designed to be used 24 hours a day, 7 days a week.

Open flames should always be avoided where oxygen is in use. That includes matches, lighters, candles or smoking in any form. Anyone who wishes to smoke should do so out of range of the unit.

Yes, the FAA now allows the Inogen One aboard all commercial aircraft whose flights originate or terminate within the United States. Check with your airline provider for any inflight restrictions before arriving at the airport. Bring enough charged batteries with you to power your Inogen One for no less than 150% of the expected duration of the flight, plus a conservative estimate of unanticipated delays.^[1]